Forcing Users to Retrain
Open the training document from the documents full table. Click the training cap icon; a slider will open.
Select the users that you would like to force to retrain. Once all the appropriate users are selected, please click the 'Group Actions' option and select 'Force Selected Users to Retrain'.
A slider box will open where you can sign off on this action, as well as leave a comment. Once finished, please click on 'Submit Electronic Signature'.
The selected users will now have a new due date displayed under the 'Due Date' column.
Note: The due dates are calculated based on the 'Training Grace Period (calendar days)' that is set at the document category level.
Audit Trail
The comment that was left by the user who forced the selected users to retrain will be listed in the account audit trail.