Browsers: (Make sure to be using an up to date, modern browser)
Chrome, Firefox, Microsoft Edge, and Safari work best. ZenQMS is no longer supporting IE other than major security considerations on a risk-based approach. This also means there is a limit to what the helpdesk can do to cure IE related issues.
Email Whitelist: (At least whitelist these and consider all emails from our domain to include your PMs)
System emails come from noreply@zenqms.com
Helpdesk emails come from help@zenqms.com
Whitelist or allow users access to the following domains
app.zenqms.com
sandbox.zenqms.com
test.zenqms.com
support.zenqms.com
zendesk.com
app-zenqms-com.s3.amazonaws.com
demo-theqab-com.s3.amazonaws.com
test-zenqms-com.s3.amazonaws.com
s3.amazonaws.com
locklizard.zenqms.com
sso.zenqms.com
static.zenqms.com
vimeo.com
.tiles.mapbox.com
api-s.mqcdn.com
icons.mapquest.com
tileproxy.cloud.mapquest.com
open.mapquestapi.com
public-api.zenqms.com
For IE11: (Please follow these instructions to ensure our pages are all in TRUSTED SITES zones; the method below allows for wildcards to simplify)
*.zenqms.com
*.zendesk.com
*.amazonaws.com
*.vimeo.com
Notes:
- If an Internet site tries to use scripting or ActiveX Controls, a dialog box appears to notify you. You can add the Internet site to the Trusted sites zone directly from this dialog box. If you have disabled this dialog box, you can re-enable the dialog box in Internet Explorer: On the Tools menu, click Internet Options. On the Advanced tab, select Display enhanced security configuration dialog.
- A Web page can be part of only one zone at a time. You cannot add a page to both the Trusted Sites Zone and the Local intranet zone.
- When you add a Web page to the Trusted Sites Zone, you are adding the domain for that page. Therefore, all pages in that domain are also added. For example, if you add http://www.microsoft.com/windowsxp/expertzone/ to your Trusted Sites Zone, you are adding http://www.microsoft.com. If you then want to view the Windows Help and Support site, you must add http://support.microsoft.com separately, because the Windows Help and Support site is a separate domain.
- You can use wildcard characters to add all subdomains for a particular domain. For example, you can add *.microsoft.com to the list. This adds both www.microsoft.com and support.microsoft.com.
- Many Internet sites use more than one domain to host their content. You may have to add several domains to the Trusted Sites Zone to have full functionality for one site.
- During installation, you can add many sites at the same time to the Trusted Sites Zone by using certain settings in Unattend.txt. For more information about how to do this, see the Readme file in Deploy.cab on the Windows product CD. You can also use Group Policy to add and manage multiple sites. For more information about how to do this, see the Microsoft Windows Server 2003 Deployment Kit.