Please make your IT team aware that of the following considerations as part of your roll out to prevent issues with access, downloads, and speed:
Browsers: Make sure to be using an up to date, modern browser
- Chrome, Firefox, IE 11+ and Safari work best
- IE may require additional settings/configuration changes to make sure Zen is trusted (see this article)
Email Whitelist for @zenqms.com email domains
- System emails come from email@example.com
- Helpdesk emails come from firstname.lastname@example.org
- At least whitelist these and consider all emails from our domain to include you PMs.
Whitelist or allow users access to the following domains:
- vimeo.com (this is where our helpdesk videos are hosted)
For IE11: Please follow these instructions to ensure our pages are all in TRUSTED SITES zone.
The method below allows for wildcards to simplify:
From MSFT Website: Add sites to the Trusted Sites zone
When Internet Explorer Enhanced Security Configuration is enabled on your server, the security settings for all Internet sites are set to
High. If you trust a Web page and need it to be functional, you can add that page to the Trusted siteszone in Internet Explorer.
To do this, follow these steps:
- Visit the site that you want to add.
- If you are already viewing the site that you want to add, go to step 2.
- If you know the URL of the site that you want to add, start Internet Explorer, type the site URL in the Address bar, and then wait for the site to load.
- If an Internet site tries to use scripting or ActiveX Controls, a dialog box appears to notify you. You can add the Internet site to the Trusted sites zone directly from this dialog box. If you have disabled this dialog box, you can re-enable the dialog box in Internet Explorer: On the Tools menu, click Internet Options. On the Advanced tab, select Display enhanced security configuration dialog.
- A Web page can be part of only one zone at a time. You cannot add a page to both the Trusted sites zone and the
- Local intranet zone.
- When you add a Web page to the Trusted sites zone, you are adding the domain for that page. Therefore, all pages in that domain are also added. For example, if you add
- http://www.microsoft.com/windowsxp/expertzone/ to your
- Trusted sites zone, you are adding http://www.microsoft.com. If you then want to view the Windows Help and Support site, you must add http://support.microsoft.com separately, because the Windows Help and Support site is a separate domain.
- Internet Explorer maintains two different lists of sites for the Trusted Sites zone. One list is in effect when the enhanced security configuration is enabled, and a separate list is in effect when the enhanced security configuration is disabled. When you add a Web page to the Trusted siteszone, you are adding it only to the list that is currently in effect.
- You can use wildcard characters to add all subdomains for a particular domain. For example, you can add
- *.microsoft.com to the list. This adds both www.microsoft.com and support.microsoft.com.
- Many Internet sites use more than one domain to host their content. You may have to add several domains to the Trusted sites zone to have full functionality for one site.
- During installation, you can add many sites at the same time to the Trusted sites zone by using certain settings in Unattend.txt. For more information about how to do this, see the Readme file in Deploy.cab on the Windows product CD. You can also use Group Policy to add and manage multiple sites. For more information about how to do this, see the Microsoft Windows Server 2003 Deployment Kit.