Note: In many cases when users are having trouble, a root cause is an out of date browser or the need to clear cache.  You should refer to your internal IT team as a first line of support, but just in case you want to know yourself below is some information.

 

Clear cache/cookies in CHROME:

Option 1:

  • Select History > Show Full History from menu (Command+Y or CTRL+Y should bring you to same place).
    • Select Clear Browsing Data option from left side

Option 2:

  • Click on the three-dot menu in the upper right of Chrome
  • Select More Tools > Clear Browsing Data
  • Set the Time Range to All Time
  • Make sure Cookies and Cache are both selected
  • Click Clear Data

Screen_Shot_2022-06-14_at_9.53.22_AM.png

Clearing Site Specific Cookies in CHROME:

  • Click on the three-dot menu in the upper right of Chrome and select Settings
  • Click Privacy and security 
  • Select Cookies and other site data
  • Click See all site data and permissions
  • At the top right, search for the website's name (ie. zenqms.com)
  • To the right of the site, click on the trash can icon to remove the cookie

 

Clear cache/cookies in FIREFOX

  • Select History > Clear Recent History
  • Set Time Range to Clear to Everything
  • Make sure Cookies and Cache are both selected.
  • Click Ok

Screen_Shot_2022-06-14_at_9.53.48_AM.png

Clearing Site Specific Cookies in FIREFOX:

  • Click the menu button and select Settings
  • Click Privacy & Security and select Cookies and Site Data
  • Click Manage Data
  • In the Search websites field, search for the website's name (ie. zenqms.com)
  • Click on zenqms.com, which will highlight the row
  • Click Remove Selected to remove the selected item
  • Click Save Changes
  • When the Removing Cookies and Site Data window pops up, select Remove

 

Here is a good reference from an outside source (this site may have ads): PC Mag: How to Clear Your Cache on Any Browser

 

We support most any modern, standards compliant web browsers, including Chrome, Firefox, Safari and Microsoft Edge. Here is a handy link that checks your browser versions: https://www.whatismybrowser.com/ 

 

 

 

 

 

 

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