How To Clear Your Cache and Cookies

In many cases when users are having trouble, a root cause is an out of date browser or the need to clear cache.  You should refer to your internal IT team as a first line of support, but just in case you want to know yourself below is some information.

Clear cache/cookies in CHROME:

Option 1:

  • Select History > Show Full History from menu (Command+Y or CTRL+Y should bring you to same place).
    • Select "Clear Browsing Data" option from left side

Option 2:

  • Click on the three-dot menu in the upper right of Chrome
  • Select More Tools > Clear Browsing Data
  • Set the Time Range to "All Time"
  • Make sure Cookies and Cache are both selected
  • Click "Clear Data"

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Clear cache/cookies in FIREFOX:

  • Select History > Clear Recent History
  • Set Time Range to Clear to "Everything"
  • Make sure Cookies and Cache are both selected.
  • Click "Ok"

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Here is a good reference from an outside source (this site may have ads): PC Mag: How to Clear Your Cache on Any Browser

We support most any modern, standards compliant web browsers, including Chrome, Firefox, Safari and Microsoft Edge. Here is a handy link that checks your browser versions: https://www.whatismybrowser.com/ 

VIDEO TUTORIAL FOR CHROME

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