This article explains the journey to create a Cancellation Workflow for Issues.
Creating a Cancellation workflow for Issues will allow you to close out any duplicate or no longer needed issues. This helps prevent you from needing to delete the item from the application.
- Navigate to the Draft state Issues Configuration and select Mange Stages and Transitions.
- Click on the Blue + button to add a new stage.
- Enter the "Issue Cancelled" Stage name, check the box for final stage, and select Save.
- Add new Transitions to the "Issue Cancelled" Stage from anywhere within the workflow and select save.