How to Reset your Password

 

With the release of 2021.1 you will experience a new journey to resetting your password.

 

Forgot your Password:

1. Click on the "Forgot your password" blue hyperlink from the enter password page

Screen_Shot_2021-06-08_at_1.36.01_PM.png

 

2. Verify that you are not a robot

Screen_Shot_2021-06-08_at_1.36.54_PM.png

 

3. Choose how you would like to recover you password, either via a link to your email or to send a code to your mobile device (you can only choose this option if you have 2FA set-up and enabled).

Screen_Shot_2021-06-08_at_1.41.47_PM.png

4. You will then get an email with a password reset link that will expire in 2hrs or a code sent to your mobile device.

 

VIDEO:

Resetting your password if you have 2FA enabled for your account

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.