NEW Enable Account Backup

In order to enable account back-up you will need to subscribe to the ZenQMS Premium Support Plan. If you would like to upgrade to a Premium Support Plan or get a quote, please email


1. Log into the ZenQMS

2. Click on your name in the upper righthand corner and choose Profile from the dropdown 

3. Click Member Account on the lefthand side

4. On the General Preferences tab, scroll down to the section titled "Account Backup"

5. Click enable_account_backup_button.png

* If you receive the message below and already pay for ZenQMS Premium Support, please email


6. Set the Backup Frequency

7. Select a user to receive the Email Notification that the backup is complete

8. Make sure to click SAVE.png after you finish updating these settings

9. (optional) You can request an immediate backup by clicking request_immediate_backup_button.png


What's in the Backup?

The backup function creates a downloadable zip file organized by folder for all core modules that includes 

  1. PDF formats of the latest docs or exports of selected items (e.g. audits, issues, CAPAs, dossiers); and
  2. CSV exports of most all data fields from these tables as you would see them in the application. 
  3. Note-- currently the backup does NOT include courses, events and users tables in the current archive.

The designated user will be notified when a backup is concluded.  They can then log in and click the most recent back up to download the ZIP file (see below).  


Here is an example of the folder unzipped:



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