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ZenQMS Technical Requirements & Troubleshooting Tactics

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Emily Ruth
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Our requirements are fairly simple, but we started this section to help diagnose problems that may arise

Browser: We support most any modern, standards compliant web browsers, including Chrome(recommended), Firefox(recommended), Safari and IE11+. Security and speed are the major constraints with older browsers.  

  1. Make sure the browser you are using is updated to the most recent version
  2. Pop-up blockers often cause issues, disabling any pop-up blockers can be a problem solver
  3. If you are unable to perform a task due to things like missing icons/images or if a page is not loading, try logging in with a different browser and performing the same task.  
  4. Screen Resolution: If you a page, window, or document in the application appears to be cut off, just ZOOM out :)
  5. If a ZenQMS support person asks you to take a screenshot of your browser console after trying to perform something in the app, here is the step by step on how to do that: 
  • Right click on the page and select or hoy F12 > "INSPECT"
    ​
  • This will open up the browser inspector..select the CONSOLE tab choice second from left and as below. This will keep a log of calls/actions and importantly flag and errors. Keep this console open (you can make it shorter if you want)
    ​
  • Perform the actions in which you are having trouble 
  • Does it show any RED ERRORS? 
    Take a screen shot of the log view
    Right click on the console and export the log-- send this file to us

*Something to remember, if you are experiencing slowness in the app, in many cases this is due to a local issue with your network and it is best to contact your local IT department

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