Auditors can choose from 4 different severity levels when defining observations, with a default of Critical, Major, Minor and Comment. If you want to customize this further, follow these simple directions
- Navigate to the Home > Administration > Member Account > General Preferences menu and scroll to the Audit Observations Severity Names section at the bottom of the page.
- Click on the "Customize" link for any item you would like to customize and save your change.
Important Note: Changing severity names will change the names in all printed reports and tables. ZenQMS Analytics will still show the old severity names in this version, as will the Audit>Scoring page. And the ZenQMS Audit Scoring algorithm will remain unchanged as well—so a Critical Observation will still score very poorly even though you change its name.